1. Log into Outlook Web Access: https://owa.syncmymail.com

2. Go to the Junk e-mail folder and look for a RIM activation e-mail message

If you see any messages from RIM similar to the above example in your junk e-mail folder, please delete the message(s). Next, select the 'Deleted Items' folder and permanently delete the RIM message(s) from your mailbox.

3. Go to Options -> Junk e-mail -> Select 'Do not filter junk e-mail' -> Save

4. After saving your Junk e-mail settings re-attempt to activate your BlackBerry device. If you still encounter trouble please contact SyncMyMail technical support.

5. After the activation has completed you can re-enable anti-spam by going back to Options -> Junk e-mail -> Select Automatically filter junk e-mail -> Save