• On your BlackBerry home screen, click Messages.
• Click the scroll-ball to bring up the drop-down menu and click Options.
• Click E-mail settings.
• Scroll to highlight the value next to Use Out of Office Reply.
• Click the trackwheel to bring up the drop-down menu and click Change Option.
• Scroll to the option you want then click on it. To enable, scroll down to Yes then click the trackwheel to change the setting.
• Type in your out of office reply in the text box below this option.
• Hit the Escape key twice on your handheld then click Save.

1. On your BlackBerry device's home screen, click Messages.
2. Click the trackwheel to bring up the drop-down menu and click Options.
3. Click e-mail Settings.
4. Scroll to highlight the value next to Use AutoSignature.
5. Click the trackwheel to bring up the drop-down menu and click Change Option.
6. Scroll to the option you want then click on it. For example, scroll down to Yes then click the trackwheel to change the setting.
7. Type in your signature in the text box below this option.
8. If this is the last option you want to change, hit the Escape key twice on your handheld then click Save.

1. On your BlackBerry device's home screen, click Messages.
2. Click the trackwheel to pop-up a menu then click Options.
3. Scroll down and click E-mail Reconciliation.
4. Scroll up to 'Delete On:' then click the trackwheel to bring up the menu.
5. Click Change Option.
6. Select how you want to handle e-mail deletions on your BlackBerry.
a. To automatically delete messages from the server when they're deleted on the BlackBerry device, click E-mailbox & Handheld.
b. To prompt on how to handle each message when it's deleted, click Prompt. This will give you the option of whether to delete e-mail from both the server and the handheld or just from the handheld for each message you delete.
c. To automatically delete messages only on the BlackBerry device, click Handheld.
7. Click the trackwheel to pop-up a menu then click Save.

By default, the BlackBerry will sync items that are stored in your Inbox and Sent Items folder wirelessly. This results in any e-mail you send being stored on your BlackBerry in the Messages screen. If you would like those messages not to appear in your Messages screen, follow the steps below.

Note: This will not affect any messages already synced to your BlackBerry. Also, any messages you send from the BlackBerry will still appear in the Messages list. There is no way around that. This will only prevent future items sent through Outlook or Outlook Web Access from appearing on your BlackBerry Messages screen.
Procedure:
1. On your BlackBerry home screen, click Messages.
2. Click the track wheel to pull up the menu then scroll down and click Reconcile Now. This will ensure that you have a full list of all current e-mail folders on your BlackBerry.
3. Click the trackwheel to pull up the menu then scroll down and click Options.
4. Scroll down and click on E-mail Settings.
5. Click the trackwheel to pull up the menu then scroll down and click Folder Redirection.
6. Scroll down to 'E-mailbox - Your Name'.
7. Click the trackwheel to pull up the menu then scroll down and click Expand to see a list of folders.
8. Scroll down to the Sent Items folder and hit the Space key to unselect it.
9. Click Save.
10. Hit the Escape key on the BlackBerry to return to the Messages list.

This problem could be caused by the following:

1. The "Delete On" option is set to "Handheld."
2. Outlook is configured to empty the "Deleted Items" folder.
3. You permanently deleted the e-mail in the Outlook Inbox.
4. The "Reconcile E-mail" check box is not selected.
5. The "Folder Management" registry value is corrupt.
6. "Folder and Message" databases are corrupt.
7. Messages were deleted from the handheld with the "Delete Prior" option.

Select the Wipe Handheld Option

On older handhelds
1. In the device options, click Security.
2. Click the trackwheel and select Wipe Handheld.
3. Click Continue.
4. Type BlackBerry. All the data on the BlackBerry Device is erase

On newer handhelds
1. In the handheld Options program, click Security Options.
2. Click General Settings.
3. Click the trackwheel and click Wipe Handheld.
4. Click Continue.
5. Type BlackBerry.

Type an Incorrect Password
To erase all the data on your BlackBerry device, type an incorrect password ten times. You may be prompted to type BlackBerry a few times during the process. Once completed, all data on the device is erased.

Set up from the device
1. From the Home screen, go to Messages.
2. Click the track wheel and select Options > E-mail Settings.
3. Click the track wheel and select Folder Redirection.
4. In the Folder Redirection menu, expand the E-mailbox by highlighting it, clicking track wheel and selecting Expand.
5. Under the E-mailbox, expand the Inbox by highlighting it, clicking the track wheel and selecting Expand.
6. Highlight the folder on which you want to enable redirection. Click the track wheel and select Change Option.
7. Note: If you are unable to select Expand for any of the folders, or if the Change Option menu option is unavailable, try turning Wireless reconcile on the device off and then on again. You can find Wireless Reconcile in Messages > Options > E-mail Reconciliation.
8. Click the track wheel and select Save to save your changes.

If wireless synchronization isn't working between your BlackBerry device and on of your folders, you should take the following troubleshooting steps:

1. Verify that wireless synchronization is enabled for that folder on your BlackBerry handheld:
- On the handheld Home screen, select the folder, i.e. calendar, contacts, tasks, or memos.
- In the folder, click the track wheel/menu button and select Options.
- In the Options screen Wireless Synchronization is set to NO, click the track wheel and select Change Option. Select YES.
- Click the track wheel and select Save.

2. If wireless synchronization is set to YES, but you are still not getting your folder items:
- On the handheld Home screen, select the folder, i.e. calendar, contacts, tasks, or memos.
- In the folder, click the track wheel and select Options.
- Click the track wheel and select Change Option. Select NO for wireless synchronization.
- Click the track wheel and select Save.
- Wait about ten minutes.
- In the Calendar, click the track wheel and select Options.
- Click the track wheel and select Change Option. Select YES for wireless synchronization.
- Click the track wheel and select Save.
- Test the folder for synchronization.

3. Go to Setting > Options > Advanced Options > Service Books and delete "Desktop [Sync]" Service Book. Once it is deleted, click the track wheel/menu button and undelete the service book. When it is done, move back one menu, select Enterprise Activation. Wait about 20-30 seconds. It should start to initialize all the folders by itself. No input necessary. When initialization is completed, you should test the device.

1. From the Home screen, click Options, or click Settings then Options (depending on the theme you have running on your device)
2. If your device is running version 4.0 of the software, click Security
3. If your device is running version 4.1 or later, click Security Options, then General Settings 4. Scroll down to the Service section and click the trackwheel
4. Select Regenerate Encryption Key
5. When the message The key for service has been updated appears, click OK.

1. From the Home screen click Options.
2. Then click About.
3. The version of software running on your phone will be listed.
4. If you're running software prior to version 4.0 we suggest you contact your provider to upgrade.

If rules in Outlook redirect messages to other folders within your Exchange e-mailbox, you can view or not view those folders by following the instructions below:
1. In Messages Options on your handheld, click E-mail Settings
2. Click the trackwheel.
3. Click Folder Redirector.
4. Select or de-select check-boxes next to necessary folders.
5. Click the trackwheel.

If you would like to force your BlackBerry device to receive messages in those folders, you need to move them out in Outlook and then copy them back in. During the Enterprise Activation it will only synchronize Inbox and Sent Items by default, so you have to manually force messages to sync after you have enabled Folder Redirection.

In order to synchronize contacts from a Public Folder, you must add the folder in the Desktop Manager. This will disable your ability to wirelessly synchronize your e-mailbox contacts. After this change all contacts must be synchronized via the Desktop Manager.

1. Connect your BlackBerry to your computer using the cradle or cable
2. Launch the Desktop Manager and navigate to Intellisync > Configure PIM > Select Item (Address Book) and then select 'Choose'.
3. Click the 'Browse' button; select the desired Public Folders from the Exchange Server.

Remember to leave the E-mailboxContacts in the synchronized process or it will fail

The folder selected as the default (bold) will be where new items are copied to during synchronization. For Public Folders, ensure the user has "write" access.

You can synchronize personal information management (PIM) data such as tasks, memos, contacts, and calendar entries so that the entries on your BlackBerry device and your desktop e-mail client are identical. If wireless PIM synchronization is enabled, PIM data is synchronized over the wireless network automatically. You can enable or disable wireless PIM synchronization for address book, calendar, memo pad and tasks.

To enable or disable wireless PIM synchronization, please follow the steps below:
1. On the Home screen, click Address Book
2. Click the trackwheel and select Options
3. In the Wireless Synchronization field, press the Space key until the field displays:
- Yes (to enable wireless PIM synchronization)
- No (to disable wireless PIM synchronization)
4. Click the trackwheel and select Save.
5. Click the trackwheel and select Close.
6. Press the Escape button.
7. Repeat these steps for calendar, memo pad, and tasks.

To reactivate the BlackBerry:
Settings > Options > Advanced Options > Service Books > Scroll to Desktop [Sync] > Press the track wheel > Select delete

When it is done, Press the track wheel > Select Undelete.

When it is done, Press the Escape button > Scroll to Enterprise Activation and select it. Wait 30 seconds. It should start to reactivate by itself. No input necessary. When activation is completed, you should test the device.

From your BlackBerry home screen select Setting > Options > Status. The Pin number is listed on that screen.