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Pre-Signup F.A.Q.'s


Can I have more than one computer accessing a single Exchange account?

Yes, at no additional charge you can have multiple computers connected and opened to a single e-mailbox.

Do I need to change my e-mail address to use the Hosted Exchange?

No, as long as you have a custom domain name (no e-mail address with Gmail.com or Hotmail.com)
Our services will not work any of these free e-mailbox systems. You must have your own domain name. We can also assign you an e-mail address.

Which version of Exchange is SyncMyMail using?

SyncMyMail always provides the latest version of Microsoft Exchange – currently Exchange 2007.

What are the benefits of the Exchange e-mailboxes?

Exchange e-mailboxes offer the following benefits:
1. Enhanced reliability with enterprise-class messaging based on Microsoft technology.
2. Anytime, anywhere access to e-mail, calendar and personal folders with Outlook Web Access.
3. Easy-to-administer and self-manage through intuitive control panels.
4. Instant activation with little or no interruption in e-mail service while switching from existing e-mail solution.

Why should I use the Exchange e-mail service?

Microsoft Exchange is the leading messaging and collaboration application in the enterprise space. It is an important productivity tool that can significantly enhance your bottom line.

Businesses that use Exchange have reported ROI’s of 200% - 900% over the first two years from productivity gains. Now Exchange is available at an affordable price, with no need for expensive upfront investments in hardware, software, support and training of your staff.

How will I get support for my Exchange e-mail service?

SyncMyMail provides live support from 9.00 AM to 6.00 PM, Monday through Friday. On Saturday's we are available from 10:00am to 5:00pm.

We also offer e-mail support from 8.00 AM – 10.00 PM.

What type of internet connection is needed for hosted Exchange?

Your connection to the internet is critical for any e-service. The required speed depends on the number of users connecting to the e-mail servers and the amount of data they transfer. In general, a high-speed internet connection is recommended for best performance though dialup will work as well.

Do you scan messages for viruses?

All messages are scanned for viruses at the gateway level, as well as at the e-mail store level.

Do I still need an anti-virus client on my workstation?

Yes, every user should be running a good updated anti-virus client.

I would like to access my e-mail from computers in both my office. What are my options?

You have two choices; the first is to use Outlook Web Access to login to your e-mailbox. You would simply logon online and from there you can send and receive all e-mail.

The second is to use an email application like Outlook or Entourage and store your e-mail on our servers.

How much cost Outlook with your service?

As a SyncMyMail customer, you are allowed to download and use a free copy of Microsoft Outlook. You must have an active Exchange account with us.

When will I be billed?

You will be billed at the beginning of the month for all active accounts / services in Control Panel.

For example: If you sign up June 12th, you will be billed early July for 19 days of service in June + full month July.

How can I cancel my subscription?

De-provision and delete the user account / service in the Control Panel. Download manual here.

You will only be billed for the active user accounts and services.


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