We go to great lengths to protect the continuity of the service.


Tier 3 datacenter
SyncMyMail houses the Microsoft Exchange and SharePoint servers in a secure, Tier 3 data center that provides 24x365 network monitoring and maintenance from a fully-staffed Network Operation Center (NOC). This facility is N+1 redundant, meaning that in the case of a component failure, backup components are standing by to take over so that your Microsoft Exchange or SharePoint application continue without any interruption in service.

Redundant power
On-site redundant power sources and redundant regularly tested to ensure a seamless transition in the event of an emergency. A full maintenance bypass allows for service and upgrades without power interruption.

Regulated environment
Cabinets within the data center are individually monitored to manage heat, humidity, and power consumption. Redundant heating and cooling systems maintain a consistent and optimal environment in the data center. An FM200 fire suppression system minimizes the risk of damage in the unlikely event of fire.

Intrusion prevention and content security
Our network security begins with redundant Cisco ASA security appliances, closely monitored to ensure maximum protection and availability of the network and its services. Cisco ASA security provides multi-layer protection from attacks, worms, spyware, viruses, and other forms of malware.

Data protection
The SyncMyMail engineers have developed a business continuity and disaster recovery plan, which includes full nightly backups to network attached storage. We keep 5 days of Hosted Exchange backups. Users have access to 14 days of deleted and hard deleted items right from Outlook. Using this method end users can recover deleted items much faster and without the need to get our administrators involved. Backups and restoration of data are fully explained in our terms of service.

Spam and virus protection
Our servers are constantly monitored for spam and viruses. We use a variety of specialized network monitoring tools, intrusion detection and anti-virus software to protect your data. We go the extra mile to ensure your accounts are safe and running smoothly.
High bandwidth
Our data center provides the highest quality and speed of bandwidth for our servers running at 100MBPS with bursts to 1GBPS using multiple redundant OC3’s on multiple carriers with private fiber backhaul to major internet access points.
 Hardware Security
SyncMyMail is dedicated to hosting your Microsoft Exchange or SharePoint solution with the highest level of availability. To that end, we go to great lengths to ensure that our hardware is secure. Our hosted Microsoft Exchange and SharePoint infrastructure runs on 64bit server hardware with a Windows 64bit operating system. We use network load-balanced CAS and HUB servers to protect the back-end clustered Exchange servers from attack, and our mailbox servers are configured in active/passive clusters to ensure the highest availability and reliability.
All Microsoft Exchange and SharePoint data runs on back-end servers that connect to an EMC Storage Area Network. This architecture is redundant in nearly every aspect and allows us to seamlessly add additional capacity as needed without causing downtime to existing customers. Redundant hardware architecture means that the availability of your Microsoft Exchange and SharePoint solutions are protected against equipment failure.

Security and performance
Network security and performance go hand in hand. As an integral part of our Hosted Exchange and SharePoint solutions, we make sure you never have to worry about security, backing up and storing your data. We protect you from unwanted electronic intruders like SPAM and viruses. All our equipment is redundant and located in an optimal environment and monitored 24x365.
Being prepared for emergencies, disasters, tampering, equipment failures, and other events that can interrupt your Microsoft Exchange or SharePoint service is just one of the ways that SyncMyMail takes the worry out of your hosted Exchange or SharePoint solution. Whether you are using SharePoint or Exchange, every aspect of the network is secure, protected, and prepared for potential problems.

Network security
Attacks against networks can come from anywhere and take on a variety of forms; the one thing that they have in common is that it can be devastating to your business. When you trust SyncMyMail to host your SharePoint or Microsoft Exchange solution, you can rest assured that we take the security and availability of our network infrastructure very seriously.

Physical equipment security
Protecting the equipment that runs your Microsoft Exchange or SharePoint solution is an important part of our security posture, and helps to ensure uninterrupted service. All entrances and common areas of our Tier 3 data center are monitored 24x365 via closed-circuit cameras. Access to the data center is restricted to authorized personnel by two-factor authentication including biometric scanners. Anyone requiring physical access to the equipment must comply with security checks and policies before they can be permitted into the data center.